Uncertainty creates more stress than the delay itself  Participants described the lack of clear, timely information as more anxiety-inducing than the disruption, especially when updates were delayed or contradictory.
Travelers rely on multiple sources but trust none fully  Users checked airline apps, airport screens, emails, texts, and staff simultaneously, indicating fragmented communication and low confidence in any single source.
Missed notifications are common in high-stress environments  Many participants reported missing critical updates due to phone battery issues, noisy environments, notification overload, or having their phone in a bag.