PATRICK
AI Smart Watch Flight
Tracker App
Case Study:
PATRICK, AI Smart Watch FlightTracker App
Patrick is an AI-powered travel companion designed to make flying easier and less stressful. By combining real-time flight updates, intelligent rebooking assistance, hotel recommendations, airport navigation, and personalized AI support, Patrick helps travelers confidently navigate disruptions and manage their journeys in one seamless app.
Project Overview
The Product
Patrick is an AI-powered travel companion that simplifies flight disruptions through real-time updates, personalized recommendations, airport navigation, and intelligent travel assistance—all in one app.
The Problem
Flight delays and cancellations leave travelers stressed, uncertain, and navigating multiple platforms to find updates, alternative flights, and accommodations.
My Role
Lead UX/UI & Product Designer Responsible for designing an intuitive, AI-driven travel experience from concept to high-fidelity prototype.
Responsibilities
-
Led end-to-end UX/UI design and prototyping.
-
Developed user flows, wireframes, and information architecture.
-
Designed AI assistance, flight tracking, rebooking, and travel features.
-
Created high-fidelity interfaces and interactive prototypes.
-
Focused on accessibility, usability, and seamless navigation.
User Research & Core Pain Points
Conducted 30 contextual interviews with commuters to pinpoint ordering drop-off.
1.
Communication Gaps
Travelers struggle to receive timely, accurate updates about delays, cancellations, and gate changes, creating unnecessary uncertainty.
“I shouldn't have to keep refreshing three different apps just to know what's happening with my flight.”
2.
Rebooking Frustration
Finding alternative flights during disruptions is often time-consuming and confusing, especially when travelers need immediate solutions.
“When my flight gets canceled, I just want to know my options without waiting on hold for hours.”
3.
Travel Information Overload
Travelers rely on multiple platforms for flight details, accommodations, transportation, and itineraries, making travel management overwhelming.
“Everything I need is scattered across different apps. I wish it was all in one place.”
4.
Lack of Personalized Support
Traditional travel apps provide generic notifications rather than actionable, personalized guidance during unexpected disruptions.
“Don't just tell me my flight is delayed. Tell me what I should do next.”
User Persona
“When my flight gets delayed, I don't want to waste time figuring out what to do next. I want everything handled in one place.”
Peter Parson, 34
The Frequent Business Traveler
-
Occupation: Sales Manager
-
Location: New York, NY
-
Travel Frequency: 2–3 flights per month
-
Tech Proficiency: High
Primary Goals
-
Receive real-time flight updates and alerts.
-
Quickly find alternative flights during disruptions.
-
Manage flights, hotels, and itineraries in one app.
-
Reduce travel stress and avoid missed meetings.
Key Frustrations
-
Last-minute cancellations and unclear updates.
-
Long customer service wait times for rebooking.
-
Switching between multiple travel apps.
-
Difficulty finding accommodations during delays.
Problem Statement
Peter is a frequent business traveler who needs a centralized, intelligent way to manage flight disruptions because unexpected changes, fragmented information, and slow rebooking processes create stress and interfere with his professional commitments.
User Research & Core Pain Points
Conducted 25 contextual interviews with commuters to pinpoint ordering drop-off.
Paper Wireframes (Crazy 8's)
Explore 8 layout variations focusing on....
Design Thinking & Rationale
-
Exploring Layout Possibilities
Sketched initial Apple Watch screens to explore different layouts, navigation patterns, and ways to present essential travel information within a limited display. -
Prioritizing Key Information
Focused on displaying flight status, departure times, boarding passes, and important alerts prominently, allowing travelers to access critical details at a glance. -
Designing for Small Screens
Experimented with large touch targets, minimal text, recognizable icons, and clear visual hierarchy to ensure usability on the compact Apple Watch interface.
Digital Wireframes (Lo-Fi)
Translating validated paper outlines....
Glanceable Information
Prioritized essential flight details at the top of the screen, allowing travelers to quickly access important updates without navigating multiple pages.
Color-Coded Features
Used soft, distinct colors to differentiate AI assistance, accommodations, airport navigation, and travel essentials while maintaining visual consistency.
Usability Study Findings & Iteration
Conducted two rounds of moderated usability sessions (10 participants each) on the low-fidelity prototype.
ROUND 1
AI Assistance Discoverability
Users needed a faster way to access personalized support during flight disruptions.
Iteration: Added a prominent voice-assistance button for quick, hands-free interaction.
ROUND 2
Flight Information Visibility
Users needed immediate access to flight status, departure times, and gate information.
Iteration: Prioritized critical flight details on the home screen with clear status indicators.
Polished Mockups & Visual Design
Translating usability testing insights into high-fidelity components, cohesive styling, and accessible touch points.
Design Iteration: Customizer Flow
Usability study insights guided a shift from text-heavy navigation to a glanceable, color-coded dashboard optimized for the Apple Watch.
Key Insight & Refinement
Before: Critical flight details were spread across multiple screens, requiring extra taps to access departure times, gate information, and travel assistance.
After: Redesigned the home screen to prioritize real-time flight information, introduce colorful feature shortcuts, and provide immediate access to AI-powered support.
Design Rationale: Reduced navigation complexity, strengthened visual hierarchy, and made essential travel information accessible at a glance.
Design Iteration: Customizer Flow
Usability study insights guided a critical pivot from hidden accordion menus to exposed visual selectors.
01. Home & Info
02. AI Messanger
03. Confirmation
04. Flight Tracker
Design Thinking & Rationale
Real-Time Flight Visualization
Introduced an interactive flight tracker with route mapping, progress indicators, and estimated arrival times to reduce uncertainty and improve travel awareness.
Design Thinking & Rationale
Centralized Trip Management
Combined flight confirmations, hotel reservations, boarding passes, and essential travel information into one streamlined experience, reducing the need to switch between apps.
Design Thinking & Rationale
Watch-Optimized Accessibility
Incorporated high-contrast typography, rounded touch targets, simplified interactions, and minimal text to support quick, comfortable navigation on the Apple Watch's compact display.
Color Palette & Typography System
A purpose-built visual system balancing warmth with high-contrast accessibility for outdoor mobile ordering.
01 / FUNCTIONAL COLOR TOKENS
Tested for outdoor daylight glare & WCAG AA readability.
Deep Navy
#102448
Primary CTAs & Display Titles
Patrick Blue
#2878F0
Selected Pills, Badges & Accents
Sky Blue
#A9CDF5
Background & Card Surfaces
02 / TYPOGRAPHY SPECIFICATION
Poppins family ensures visual consistency, reduces cognitive load, and improves readability across compact Apple Watch screens.
Poppins
Aa Bb Cc Dd Ee Ff Gg 1 2 3 4 5 6 7 8 9 0
Header / Title
Bold 28–30
Flight Info
Interactive Labels
SemiBold 16–18 px
Buttons & Steppers
Body & Descriptions
Regular 12–14 px
Supporting Labels & Status Indicators
Takeaways & Next Steps
Reflections on design impact, core competencies learned, and future product iterations.
IMPACT
Simplifying Travel Through Intelligent Assistance
Patrick transforms the travel experience by providing real-time flight information, AI-powered assistance, and seamless trip management directly from the Apple Watch, helping travelers navigate disruptions with greater confidence and less stress.
-
Faster Access: Prioritized flight status, boarding details, and gate information for quick, glanceable updates.
-
Smarter Assistance: Integrated conversational AI to simplify travel decisions, rebooking, and personalized recommendations.
-
Seamless Trip Management: Centralized flight tracking, hotel confirmations, airport navigation, and travel essentials.
-
Reduced Cognitive Load: Simplified navigation through intuitive layouts, color-coded features, and watch-optimized interactions.
Key Outcome: A streamlined, AI-powered travel companion designed to reduce uncertainty, simplify decision-making, and make every journey more manageable.
WHAT I LEARNED
Designing for Glanceability & Intelligent Travel Assistance
Balancing Information with Simplicity: Designing for the Apple Watch reinforced the importance of prioritizing essential information within limited screen space. Clear visual hierarchy, simplified navigation, and accessible touch targets helped make flight updates and travel details easy to access without overwhelming users.
AI Assistance & Proactive Design Reduce Travel Stress: Integrating conversational AI, real-time flight tracking, and personalized recommendations demonstrated how intelligent technology can simplify complex travel decisions. Providing timely, actionable information helps travelers navigate disruptions with greater confidence and less effort.
Next Steps for Product Roadmap
Features and explorations planned for future production phases.
01. Predictive Flight Disruption & Smart Rebooking
Expand AI capabilities to anticipate delays, cancellations, and missed connections, offering proactive alerts and personalized rebooking recommendations.
02. Personalized AI Travel Concierge
Develop intelligent recommendations for hotels, transportation, dining, and activities based on traveler preferences, itinerary details, and real-time location.
03. Seamless Travel Ecosystem Integration
Integrate airline systems, digital boarding passes, hotel reservations, and calendar synchronization to create a fully connected travel experience across Apple Watch and iPhone.
Shaun Little
My Patrick App
Settings
1h 15m Total travel time
In-flight WI-FI available
Learn More
PATRICK is a smartwatch app concept designed to support traveler's during flight delays and rebooking scenarios, with equal focus on tech-savvy jetsetters and accessibility- first users.
Lets Dig In
The Problem
Flight disruptions leave travellers confused, stressed, and unsure of what to do next. Airlines often provide limited communication, unclear instructions, and long wait times for support.
Research Goals
This research aims to understand how travelers experience flight delays, cancellations, and missed connections by identifying the emotional and logistical challenges they face. It explores how passengers currently seek assistance through airline apps, staff, and call centers, where these systems fall short, what information they need most urgently during disruptions, and how users with different levels of digital literacy navigate rebooking and compensation processes.
The Approach
Patrick was designed using a user-centred, disruption-first approach, focusing on moments of high stress rather than ideal travel scenarios. The app prioritises smartwatch interactions to deliver timely, glanceable, and haptic-based guidance when users are most likely to be overwhelmed or time-poor.
Contribution
My role focused on designing the Patrick app for the Apple Watch, which required a highly simplified, watch-first approach due to limited screen space and interaction. The concept was inspired by my own experience flying from New York to Sydney, when I realised mid-flight I would miss my connection and felt overwhelmed and unsure how to fix it. When I landed, my dad, Patrick, had already rebooked my flight and booked a hotel, allowing me to bypass long rebooking lines. This experience shaped the app’s goal: to reduce stress during travel disruptions by delivering calm, immediate support directly on the wrist.
Discover
User Research
Competitor
Analysis
Pain Points
Define
Problem
Statement
User Personas
Journey
Mapping
Develop
UI Design
Prototyping
Usability
Testing
Ideation
Information
Architect
Wireframes
Deliver
Design Strategy
Executive Intent
Patrick is a smartwatch-first travel assistant designed to reduce stress and uncertainty during flight disruptions by providing timely, personalised guidance directly on the user's wrist. Leveraging AI, it simplifies complex tasks such as rebooking, compensation, and navigation into clear, glanceable interactions that minimise cognitive load. The project demonstrates how human-centred design can transform a frustrating travel experience into one that feels calm, confident, and supported.
Designed For
"When travel changes, Patrick already knows what comes next." - Patrcik App
General Tasks
-
Monitor live flight status and disruptions
-
Receive instant delay and cancellation alerts
-
Automatically rebook flights based on user preferences
-
Manage hotel bookings and accommodation when required
-
Check compensation and refund eligibility
-
Store and display digital boarding passes
-
Provide AI-powered travel assistance and messaging
-
Navigate airports with step-by-step directions
-
Deliver personalised travel recommendations
-
Offer stress-relief tools, including breathing exercises and meditation
-
Sync seamlessly across Apple Watch, iPhone, and iPad
-
Learn user travel preferences to improve future recommendations
Target Audeince
-
Frequent business travelers
-
Older travelers (low digital literacy users)
-
Solo travelers
-
Smartwatch-first users
Technical Constraints
-
Reliance on third-party airline APIs for live flight status, gate changes, and delays.
-
Limited access to airline booking systems, preventing direct booking modifications for some carriers.
-
Internet connection required for real-time flight updates and disruption notifications.
-
Apple Watch screen size limits the amount of information displayed at one time.
-
Push notifications depend on device settings and background app permissions.
-
GPS accuracy may vary indoors, reducing the precision of airport navigation features.
-
Battery life considerations require limiting continuous background location tracking.
-
Some airlines do not provide standardized or real-time disruption data.
-
Integration with Apple Wallet and digital boarding passes varies by airline.
-
Time zone synchronization must be handled accurately across multiple destinations.
-
Offline functionality is limited to previously cached flight information.
-
Biometric authentication (Face ID/Touch ID) depends on device compatibility.
-
Smartwatch functionality requires pairing with a supported smartphone for full features.
-
AI recommendations depend on the quality and availability of user travel history and live flight data.
-
Compliance with privacy regulations (GDPR, CCPA, etc.) restricts how personal travel data can be stored and shared.
-
Airport indoor maps are only available for supported airports.
-
Flight disruption predictions are probabilistic and cannot guarantee accuracy.
Shaun Little
My Patrick App
Settings
1h 15m Total travel time
In-flight WI-FI available
Learn More
Kyle Roso
My Patrick App
Settings
NAME
Kyle Roso
BOARDING
11:30 AM
SEAT
22C
GATE
7
TERMINAL
2
BOARDING PASS
Sammy Swan
My Patrick App
PATRICK AI MESSENGER
The Problem
Flight disruptions leave travellers confused, stressed, and unsure of what to do next. Airlines often provide limited communication, unclear instructions, and long wait times for support. Passengers struggle to understand their options whether they can rebook, claim compensation, or find alternative routes. These breakdowns create emotional frustration and prevent travellers from overcoming disruptions quickly and confidently.
Research Goals
Understand how travelers currently experience flight delays, cancellations, and missed connections.
Identify emotional and logistical pain points during disrupted journeys.
Explore how passengers seek help (airline apps, staff, call centers) and where these systems fail.
Determine what information travelers need most urgently during disruptions.
Investigate how different user types (tech-savvy vs. low digital literacy) navigate rebooking and compensation processes.
Target Audience
-
Frequent business travelers
-
Older travelers (low digital literacy users)
-
Solo travelers
-
Smartwatch-first users
The Approach
Patrick was designed using a user-centred, disruption-first approach, focusing on moments of high stress rather than ideal travel scenarios. The app prioritises smartwatch interactions to deliver timely, glanceable, and haptic-based guidance when users are most likely to be overwhelmed or time-poor. By supporting both high and low digital-literacy users, including older and accessibility-needs travelers, Patrick simplifies complex airline processes such as delays, cancellations, rebooking, and refunds into clear, step-by-step actions that reduce cognitive load and decision fatigue during disrupted journeys.
My Role
My role focused on designing the Patrick app for the Apple Watch, which required a highly simplified, watch-first approach due to limited screen space and interaction. The concept was inspired by my own experience flying from New York to Sydney, when I realised mid-flight I would miss my connection and felt overwhelmed and unsure how to fix it. When I landed, my dad, Patrick, had already rebooked my flight and booked a hotel, allowing me to bypass long rebooking lines. This experience shaped the app’s goal: to reduce stress during travel disruptions by delivering calm, immediate support directly on the wrist.
Design Thinking Process
Patrick applied a human-centred design thinking process, moving from user empathy to rapid prototyping and iteration. This ensured the app addressed real pain points experienced during flight delays and cancellations.
Emphatize
User Research
User Interview
Entrant Analysis
User Persona
User Jouney Map
Goal Statement
Empathy Map
Define
Ideate
Brainstorming
Card Sorting
User Flow
Paper Wireframes
Visual Design
Prototype
Design
Test
Check Usability
Survey Insight
Improvements
Project Timeline
1st
Week
2nd
Week
3rd
Week
4th
Week
5th
Week
6th
Week
7th
Week
8th
Week
9th
Week
10th
Week
11th
Week
12th
Week
UX Design
Strategy
(Research)
Paper
Wireframes
Usability
Testing Phase
Visual Design
& Prototyping
Interview, Empathy Map,
User Journey Map
Problem Statement &
Goal Statement
Competitive Analysis &
Information Architecture
UI Design
Emphatize Phase
Qualitative Research
Ethnographic observation of air travel disruption scenarios complemented qualitative interviews, revealing how travelers repeatedly check devices, miss critical notifications, and struggle with complex airline interfaces under stress. These insights reinforced the need for a smartwatch-first, low-cognitive-load solution.
Interview Questions
-
Can you tell me about the last time you experienced a flight delay or cancellation?
-
What was the most stressful moment during that disruption, and why?
-
Who were you traveling with, and how did that affect your experience?
-
Where did you first look for information when something went wrong with your flight?
-
Did you feel the information you received was clear and timely? Why or why not?
-
Have you ever missed an important flight update or notification? What happened?
-
Which apps or tools did you use during the disruption, if any?
-
What frustrated you most about airline or travel apps in that moment?
-
How did you use your phone or smartwatch during the disruption?
Uncertainty creates more stress than the delay itself Participants described the lack of clear, timely information as more anxiety-inducing than the disruption, especially when updates were delayed or contradictory.
Travelers rely on multiple sources but trust none fully Users checked airline apps, airport screens, emails, texts, and staff simultaneously, indicating fragmented communication and low confidence in any single source.
Missed notifications are common in high-stress environments Many participants reported missing critical updates due to phone battery issues, noisy environments, notification overload, or having their phone in a bag.
Key Insight Derived
Quantitative Research
A quantitative survey captured travel frequency, disruption exposure, device usage, and notification reliability across participants. The data supported qualitative insights, highlighting missed updates, high notification dependency, and opportunities for glanceable, wrist-based interactions.
Have you experienced a flight delay or
cancellation in the past 12 months?
Yes
No
67%
33%
60%
40%
Did you feel confident you knew what
to do next during the disruption?
Yes
No
Lorem ipsum dolor sit amet, consectetur
adipiscing elit?
Yes
No
80%
20%
76%
24%
Have you ever missed a flight
update or notification?
Yes
No
How did you use your phone or
smartwatch during the disruption?
Iphone
Smartwatch
80%
20%
Ethnography Mapping
Competitors Mapping
-
Travelers overwhelmingly rely on their phones during flight disruptions, increasing cognitive load at already stressful moments.
-
Smartwatches are present but underutilised, functioning mainly as passive devices rather than active support tools.
-
Missed notifications are common during disruptions, often due to noise, distraction, or notification overload.
-
Users want immediate clarity on what to do next rather than multiple complex options during disruptions.
-
Glanceable, wrist-based updates have strong potential to reduce stress and improve confidence during disrupted travel.
Key Insight Derived
American
Airlines
FlightAware
Expedia
Booking.com
Define Phase
User Persona
While the project team developed two user personas to represent different traveler needs, this portfolio focuses on one primary persona suited to a smartwatch-first experience. This persona represents a time-poor traveler who requires fast, glanceable updates and clear guidance during flight disruptions. Focusing on this persona allowed the smartwatch interface to be designed for minimal interaction, reduced cognitive load, and high-stress travel moments.
Peter Parson
Age
Education
Status
Occupation
Motivations
-
Save time and avoid unnecessary delays
-
Maintain control during disrupted travel
-
Access clear, personalised flight guidance
-
Ensure travel aligns with his wellness and dietary needs
Location
39
Masters
Single
Finance
Brisbane
Goals
-
Immediate detection of missed connections
-
Clear, personalised recommendations he can act on quickly
-
Stress-free rebooking and compensation guidance
Frustations
-
Long customer service wait times
-
Confusing rebooking flows
-
Apps that show limited or irrelevant flight options
-
Feeling “out of the loop” during flight disruptions
Needs
-
Immediate, reliable disruption alerts
-
Fast, glanceable information
-
Clear guidance on what to do next
-
Confidence and reassurance under stress
-
Minimal interaction and time commitment
Empathy Map
Thinks
Says
-
“I just need to know what’s happening.”
-
“Why is this taking so long to update?”
-
“What should I do next?”
-
“I don’t have time to dig through multiple apps.”
-
“I hope I don’t miss an important update.”
-
“There must be a faster way to handle this.”
Feels
Does
-
Repeatedly checks his phone and airport screens
-
Switches between airline apps, emails, and messages
-
Glances at his smartwatch for notifications or time
-
Anxious and frustrated by uncertainty
-
Overwhelmed by too much information
-
Relieved when guidance is clear and actionable
Task Flow
Task Flow (Peter Parson)
Disruption
Detection
Midair Flight Rebook Flow
Patrick Checks
Flight Status
User Flow
Home
Screen
Decision
Prompt
Sees Next
Flight will
be Missed
Rebooking
Prompt
Option Yes
Clicked
Auto
Suggestion
Options
Option No
Clicked
Auto Rebooks
Same Day
Flight
Messaging
Interface
Best Flight
From Patrick
Accomm
Needed
Holds Ticket
Till User
Lands
Relaxing
Bluetooth
Audio
Accomm
Needed
Rebooking
Confirmation
User Confirms
Flight
Confirm
Changed
Flight
User
Satisfied
Rebooking
Complete
Rebooking
Complete
Since the Apple Watch interface is limited in screen size and interaction complexity, the Patrick app’s flows are intentionally simplified and highly focused. Each flow reduces cognitive load by presenting only essential information, binary choices, and short, reassuring AI messages at moments of disruption. This constraint-driven design ensures users can move from confusion to clarity quickly, even in high-stress travel scenarios, without needing prolonged attention or complex navigation.
Key Features
1. Learns User
Preferences Over Time
2. Intelligent,
Preference-Based Rebooking
3. Hands-Free
Disruption
Management
4. Background AI
Processing Across
Devices
Patrick uses AI to understand each traveler’s habits, including preferred airlines, seating choices, meal types, hotel chains, loyalty programs, and common travel routes. This enables personalised recommendations that become more accurate with every trip.
The app automatically rebooks disrupted flights according to the user’s historical preferences.
Example:
Maxine always flies economy, is loyal to Marriott hotels, and prioritises earning points. She also enjoys arriving early for a pre-flight glass of wine. Patrick accounts for all of these factors, ebooking her flight, securing the right hotel, and sending reminders about airport travel time and gate-adjacent wine bars.
If a flight is delayed or cancelled, Patrick handles the entire process:
Finds the best alternate flight
Rebooks it automatically
Manages compensation eligibility
Secures accommodation if needed
The user only needs to approve the change with a single tap.
Because the Apple Watch has limited screen space, not all features are visible on the wearable.
The heavy lifting rebooking, hotel searches, refund checks, and itinerary optimisation occur on the companion iPhone and tablet apps.
The smartwatch serves as the real-time surface layer, delivering:
instant alerts,
status updates,
breathing exercises and stress-relief tools,
and quick confirmations.
This ensures the user stays informed and calm without overwhelming the small interface.
First Wireframe
High-Fidelity Wireframes
Navigation
Patrick App
10:18
High-Fidelity Wireframes
Typography & Colors
Font Used
Urbanist
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
Satoshi Bold
Satoshi Regular
1234567890
Satoshi Medium
Satoshi Light
Urbanist is an elegant and modern sans-serif typeface with a clean, minimal aesthetic. Its clear letterforms enhance readability across digital and print applications, while its wide range of weights offers strong versatility.
Color Swatches
Alert Swatches
Final Design
Profile
Settings
Users profile image and the button to get
back to the home page on all other pages.
Change AI settings here.
Settings
Peter Parson
My flight log
Next Flight: ALPHA AIRLINES
BNE TPE
Brisbane Thailand
FLIGHT
DATE
DELAYED
ETA
AA620
10:00 PM
ETA
16 April
16 April
Learn More
Past Flights Passport
Distance (Miles)
890,132
Flights
458
Flight time
Airports
Airlines
80d 21h
82
15
Notfications
Message Patrick
Confirmation
Relax & Reset
Navigation
Flight Info
A quick glance of flight information about
your next flight.
Passport
Flight data.
Navigation Bar
User can access Home page, AI Messaging, Confirmation page, Relaxing page and Airport Navigation page.
Flight Details
Details about your flight, users can glace quickly at.
Flight Status
Nav Bar
App pages.
NEXT FLIGHT
MNL TPE
22:15 08:34
Flight 2 of 2
FLIGHT
DATE
AA772
17 April
TERM
T1
Peter Parson
My Patrick App
Settings
Lets users know in a bold way what the current status of their flight is.
Settings
Peter Parson
My flight log
Next Flight: ALPHA AIRLINES
BNE TPE
Brisbane Thailand
DELAYED
FLIGHT
AA620
10:00 PM
DATE
16 April
ETA
ETA
16 April
Settings
Peter Parson
My flight log
2h 45m Total travel time
Delay Reason
Learn More
Peter Parson
My Patrick App
Settings
In-flight WI-FI available
NEXT FLIGHT
BNE MNL
11:05 16:50
FLIGHT
AA620
DATE
16 April
TERM
T2
Peter Parson
My Patrick App
Settings
Flight 1 of 2
NEXT FLIGHT
BNE MNL
11:05 04:50
FLIGHT
DATE
AA620
16 April
TERM
T2
Peter Parson
My Patrick App
Settings
Status: CANCELED
Flight Alert
Patrick
DISMISS
Peter Parson
My Patrick App
Settings
NEXT FLIGHT
BNE MNL
11:05 16:50
Flight 1 of 2
FLIGHT
DATE
AA620
16 April
TERM
T2
Peter Parson
My Patrick App
Settings
NEXT FLIGHT
MNL TPE
22:15 08:34
Flight 2 of 2
FLIGHT
DATE
AA772
17 April
TERM
T1
Peter Parson
My Patrick App
PATRICK AI MESSENGER
Hi Peter! It seems your flight was canceled. Lets fix that!
Peter Parson
My Patrick App
PATRICK AI MESSENGER
Peter Parson
My Patrick App
Hi Peter! Let's fix your cancelled flight!
Yes, what do you need from me?
Nothing for now! Click here to sit back and relax: 🧘
PATRICK AI MESSENGER
Peter Parson
My Patrick App
Relax & Reset
Breathing Exercise
Meditation Sounds
Sleep Helper
Relax & Reset
Breathing Exercise
Meditation Sounds
Sleep Helper
DISMISS
Peter Parson
My Patrick App
Good News
Patrick
Flight & Accommodation
rebooked
Peter Parson
My Patrick App
Settings
Flight & Hotel Rebooked
You’re All Set Peter!
Peter Parson
My Patrick App
Settings
NAME
Peter Parson
BOARDING
10:00 PM
SEAT
2A
GATE
1
TERMINAL
21
BOARDING PASS
Peter Parson
My Patrick App
Settings
NAME
Peter Parson
BOARDING
10:00 PM
SEAT
2A
GATE
1
TERMINAL
21
BOARDING PASS
Peter Parson
My Patrick App
Settings
4.8
4.6
Closed
McDonalds
Brisbane Airport
KFC Restaurant
Brisbane Airport
4.7
4.9
trends
Brisbane Airport
Rolex
Popular Shops
Restaurant Recommendations
Special Promotions
Peter Parson
My Patrick App
Settings
4.8
4.6
Closed
McDonalds
Brisbane Airport
KFC Restaurant
Brisbane Airport
4.7
4.9
trends
Brisbane Airport
Rolex
Popular Shops
Restaurant Recommendations
Special Promotions
LOCATION:
50 m to hotel transport
Once you arrive to the transport, it is 7 minutes to the hotel
Peter Parson
My Patrick App
Settings
Special Promotions
NAVIGATION
LOCATION:
50 m to hotel transport
Once you arrive to the transport, it is 7 minutes to the hotel
Peter Parson
My Patrick App
Settings
Special Promotions
NAVIGATION
Peter Parson
My Patrick App
Settings
Hyatt Regency
Check In: 8:00 PM
Free WIFI
Peter Parson
My Patrick App
Settings
Hyatt Regency
Check In: 8:00 PM
Free WIFI
Peter Parson
My Patrick App
Settings
Hyatt Regency
Check In: 8:00 PM
Free WIFI
Peter Parson
My Patrick App
Settings
Hyatt Regency
Check In: 8:00 PM
Free WIFI
Peter Parson
My Patrick App
Settings
NAME
Peter Parson
BOARDING
10:00 PM
SEAT
2A
GATE
1
TERMINAL
21
BOARDING PASS
Peter Parson
My Patrick App
Settings
NAME
Peter Parson
BOARDING
10:00 PM
SEAT
2A
GATE
1
TERMINAL
21
BOARDING PASS
Peter Parson
My Patrick App
Settings
4.8
4.6
Closed
McDonalds
Brisbane Airport
KFC Restaurant
Brisbane Airport
4.7
4.9
trends
Brisbane Airport
Rolex
Popular Shops
Restaurant Recommendations
Special Promotions
Peter Parson
My Patrick App
Settings
4.8
4.6
Closed
McDonalds
Brisbane Airport
KFC Restaurant
Brisbane Airport
4.7
4.9
trends
Brisbane Airport
Rolex
Popular Shops
Restaurant Recommendations
Special Promotions
LOCATION:
50 m to hotel transport
Once you arrive to the transport, it is 7 minutes to the hotel
Peter Parson
My Patrick App
Settings
Special Promotions
NAVIGATION
LOCATION:
50 m to hotel transport
Once you arrive to the transport, it is 7 minutes to the hotel
Peter Parson
My Patrick App
Settings
Special Promotions
NAVIGATION
Final Design Outcome
The Patrick app delivers a calm, accessible smartwatch-first experience that supports passengers during flight disruptions by prioritising clarity, reassurance, and timely information. By reducing cognitive load and surfacing only the most critical actions at moments of stress, the design empowers users to feel informed and supported rather than overwhelmed. The final outcome demonstrates how thoughtful interaction design can transform complex travel disruptions into a more human, manageable experience.
Settings
Peter Parson
My flight log
Next Flight: ALPHA AIRLINES
BNE TPE
Brisbane Thailand
DELAYED
FLIGHT
AA620
10:00 PM
DATE
16 April
ETA
ETA
16 April
Settings
Peter Parson
My flight log
Peter Parson
My Patrick App
Hi Peter! Let's fix your cancelled flight!
Yes, what do you need from me?
Nothing for now! Click here to sit back and relax: 🧘
PATRICK AI MESSENGER
2h 45m Total travel time
Delay Reason
Learn More
Peter Parson
My Patrick App
Settings
In-flight WI-FI available
Peter Parson
My Patrick App
Relax & Reset
Breathing Exercise
Meditation Sounds
Sleep Helper
Peter Parson
My Patrick App
Settings
NEXT FLIGHT
MNL TPE
22:15 08:34
Flight 2 of 2
FLIGHT
DATE
AA772
17 April
TERM
T1
NEXT FLIGHT
BNE MNL
11:05 04:50
FLIGHT
DATE
AA620
16 April
TERM
T2
Peter Parson
My Patrick App
Settings
Status: CANCELED
Flight Alert
Patrick
DISMISS
NEXT FLIGHT
BNE MNL
11:05 16:50
FLIGHT
AA620
DATE
16 April
TERM
T2
Peter Parson
My Patrick App
Settings
Flight 1 of 2
Peter Parson
My Patrick App
Settings
NEXT FLIGHT
BNE MNL
11:05 16:50
Flight 1 of 2
FLIGHT
DATE
AA620
16 April
TERM
T2
Relax & Reset
Breathing Exercise
Meditation Sounds
Sleep Helper
DISMISS
Peter Parson
My Patrick App
Good News
Patrick
Flight & Accommodation
rebooked
Peter Parson
My Patrick App
PATRICK AI MESSENGER
Hi Peter! It seems your flight was canceled. Lets fix that!
Peter Parson
My Patrick App
PATRICK AI MESSENGER
Peter Parson
My Patrick App
Settings
Flight & Hotel Rebooked
You’re All Set Peter!